Within its devastation, COVID19 has forced change on everyone.
This gives SMEs a golden opportunity to modernise and build a stronger, more agile business.
Today, having a truly agile business is vital for future success. It requires a combination of the right structure, processes and technology.
For our contribution to the Fightback, GSG and BOS have collaborated to provide SMEs with a simple, one-stop facility to help you build the right platform for success.
The strength of our contribution comes from our understanding of SMEs and our commitment to help them succeed.
Building a modern, agile business
It comes through combining four key elements: purpose, people, process and technology .
1) Purpose, People & Process
Action:
building the right internal organisation where people are motivated by their shared journey and common purpose, know exactly what is expected of them and accept full responsibility for achieving it.
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2) Process, Technology & Data
Action: implementing the right technology platform to drive productivity and enable key data to flow through the business so everyone can readily make better, more informed decisions.
Outcome: Having process and technology working in tandem and making them fun.
3) Customers & Technology
Action: developing a truly customer centric mindset, placing the customer at the heart of the business and providing a 360 degree view of their needs, feedback and preferences.
Outcome: having customers who love dealing with your business and, ideally, wanting to share your journey.
4) Leadership, Capital & Innovation
Action: setting and safely navigating the journey and ensuring the business stays in front through maintaining a significant competitive advantage.
Outcome: leadership starts by understanding and implementing the right organisation for the journey ahead.
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